The Denis Miki Foundation (DMF) has called on the Government of Cameroon, MTN Cameroon, and Orange Cameroon to urgently strengthen protection measures for Mobile Money Point of sale (POS) agents following what the organization describes as a disturbing rise in robberies, violent attacks, and killings targeting operators across the country.
The appeal was made on Thursday, 7 May 2026, during a policy and advocacy event held in Limbe. The statement was delivered by Emilia (Emily) Epeti Miki, Founder/CEO of the Denis Miki Foundation, who accompanied the Mobile Money operators within the Limbe municipality.
Speaking on behalf of the foundation and concerned stakeholders, she said Mobile Money agents have become central to Cameroon’s growing digital economy by providing financial services to millions of people, especially in communities with limited access to traditional banking institutions. Despite their contribution to financial inclusion and local economic activity, she warned that many agents continue to operate in unsafe environments that leave them exposed to criminal attacks.
The national and internationally recognized Human Rights Defender and Advocate expressed particular concern over operational systems that allegedly expose sensitive financial information belonging to agents. According to the statement, the circulation of “out of stock” lists displaying the financial liquidity or balances of agents could place operators at serious risk by making them targets for criminals seeking large sums of money.
She urged both MTN Cameroon and Orange Cameroon to immediately suspend any public sharing of agents’ financial positions and adopt stricter confidentiality measures to safeguard operators. The organization argued that no agent should lose their life because sensitive financial information was exposed through communication channels linked to daily operations.
Emily Miki also criticized the growing use of unregulated WhatsApp groups among Mobile Money agents, describing them as vulnerable spaces where unauthorized individuals can gain access to operational information. The foundation warned that such forums could potentially allow criminals to monitor the activities and liquidity levels of agents.
To address these concerns, the organization called for the establishment of secure and professionally managed communication platforms restricted to verified Mobile Money operators. It further recommended the removal of inactive or unidentified participants from existing groups and called for regular cybersecurity and safety awareness training for agents.
In its broader appeal, the Denis Miki Foundation urged the Cameroonian government and telecommunications companies to work directly with Point of Sales (POS) representatives in developing a national safety framework for Mobile Money operators.
The organization also appealed for stronger collaboration with security authorities to improve protection around POS locations and to establish emergency support systems for victims of attacks. Describing the issue as both a social and moral responsibility, the foundation stressed that economic activity should never come at the expense of human lives.
The event ended with renewed solidarity for Mobile Money agents across Cameroon under the campaign slogans #StopKillingPOSagents and #EveryLifeMatters, as participants called for immediate action to prevent further violence against operators working within the country’s rapidly expanding mobile financial sector.
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